Unauthorized debit (theft)

I canceled contract on 1st of july 2025, at that time I was already billed end of June. Then I was also debited end of July I queried and they reimbursed me. Then again end of August they debited but only R139.77 and I have been requesting my money back but nothing happens since that said they will investigate and revert.

On WhatsApp I spoke to Sam and Leila not sure if im talking to a robot which is not attended or not. Maybe I should open a case of theft for unauthorized debit order. Take note that on 1st of July when I cancel I took back their device as well and received email of cancelation confirmation. To me this is intended theft, how many customers go through this and not following up? How much do you guys make with this kind of unauthorized debits. A lot i guess. I need my money back back.

Disappointed Anders