BJ
Bronwyn J
1 reviews | Active since Jun 2015
12 Feb 2026, 10:07
Unauthorized debit orders
Rain keeps on deducting from my account even though my payment date is only set for the 1st of each month. This results in declined fees being added to my account every time the transaction is declined. I do have a ptp in place which they are also not honoring
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Replies (2)0
Replies (2)
Rain's replyOfficial
12 Feb 2026, 10:33Hi Bronwyn
Thank you for bringing your complaint to our attention.
We are looking into your billing query. We will provide an update shortly.
Regards,
rain.
Thank you for bringing your complaint to our attention.
We are looking into your billing query. We will provide an update shortly.
Regards,
rain.
Rain's reply12 Feb 2026, 10:33
Official
Hi Bronwyn
Thank you for bringing your complaint to our attention.
We are looking into your billing query. We will provide an update shortly.
Regards,
rain.
Thank you for bringing your complaint to our attention.
We are looking into your billing query. We will provide an update shortly.
Regards,
rain.
BJ
Bronwyn J's updateReviewer Update
12 Feb 2026, 10:39Payment date was changed before 1st February
BJ
Bronwyn J's update12 Feb 2026, 10:39
Reviewer Update
Payment date was changed before 1st February