MM
Melvyn M
1 reviews | Active since Jan 2014
16 Feb 2024, 21:36
Unauthorized debit orders
Rain debit the normal debit order yesterday but then decided to make another 3 smaller debit orders on my account . To get hold of them or them to contact you is a nightmare. They did this in December as well , we didn't use the 3 rooters due to the students that went home but made is pay double in January to activate the WiFi again What happend to this is a month to month deal, no wonder that can sponsor the SA20 tournament.....
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Replies (3)0
Replies (3)
Rain's replyOfficial
17 Feb 2024, 08:53Hi Melvyn Middleton,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's reply17 Feb 2024, 08:53
Official
Hi Melvyn Middleton,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
MM
Melvyn M's updateReviewer Update
19 Feb 2024, 14:09Hi Rain
If got 9 routers that I'm paying and all of them is up to date , you forced me to pay for December - January ( 15 Dec -to 15 Jan - My contract dates ) for the wifi that we didn't use because the students all went home.
So in January in order for us to activate the wifi you made me pay for December first before you activated the wifi in January
What happened to the month-to-month contract, this does not exist and I'm an example of this.
In fact, you tried to deduct the whole of December and January for the fees of December costing me money for insufficient funds..
The rain app is on my phone and all my routers are paid in full , i don't own you nothing. If you made me pay for December, then why is there still outstanding invoices.
Please explain to the public why you deduct for services not used in December to the value of
R2217 X 2 + R2054 = R6488 (December - January fees ) look at the zero gigs used (9 ROUTERS )
R1108 X 2 = R2216 ( Fees taken in Feb )
So in fact, you owe me R8704.00 , it is a shame i can't copy and paste my paid invoices on this website for all to see.
The big question is why you make your clients pay, for services not used, what happened to the month to month contracts.
If got 9 routers that I'm paying and all of them is up to date , you forced me to pay for December - January ( 15 Dec -to 15 Jan - My contract dates ) for the wifi that we didn't use because the students all went home.
So in January in order for us to activate the wifi you made me pay for December first before you activated the wifi in January
What happened to the month-to-month contract, this does not exist and I'm an example of this.
In fact, you tried to deduct the whole of December and January for the fees of December costing me money for insufficient funds..
The rain app is on my phone and all my routers are paid in full , i don't own you nothing. If you made me pay for December, then why is there still outstanding invoices.
Please explain to the public why you deduct for services not used in December to the value of
R2217 X 2 + R2054 = R6488 (December - January fees ) look at the zero gigs used (9 ROUTERS )
R1108 X 2 = R2216 ( Fees taken in Feb )
So in fact, you owe me R8704.00 , it is a shame i can't copy and paste my paid invoices on this website for all to see.
The big question is why you make your clients pay, for services not used, what happened to the month to month contracts.
MM
Melvyn M's update19 Feb 2024, 14:09
Reviewer Update
Hi Rain
If got 9 routers that I'm paying and all of them is up to date , you forced me to pay for December - January ( 15 Dec -to 15 Jan - My contract dates ) for the wifi that we didn't use because the students all went home.
So in January in order for us to activate the wifi you made me pay for December first before you activated the wifi in January
What happened to the month-to-month contract, this does not exist and I'm an example of this.
In fact, you tried to deduct the whole of December and January for the fees of December costing me money for insufficient funds..
The rain app is on my phone and all my routers are paid in full , i don't own you nothing. If you made me pay for December, then why is there still outstanding invoices.
Please explain to the public why you deduct for services not used in December to the value of
R2217 X 2 + R2054 = R6488 (December - January fees ) look at the zero gigs used (9 ROUTERS )
R1108 X 2 = R2216 ( Fees taken in Feb )
So in fact, you owe me R8704.00 , it is a shame i can't copy and paste my paid invoices on this website for all to see.
The big question is why you make your clients pay, for services not used, what happened to the month to month contracts.
If got 9 routers that I'm paying and all of them is up to date , you forced me to pay for December - January ( 15 Dec -to 15 Jan - My contract dates ) for the wifi that we didn't use because the students all went home.
So in January in order for us to activate the wifi you made me pay for December first before you activated the wifi in January
What happened to the month-to-month contract, this does not exist and I'm an example of this.
In fact, you tried to deduct the whole of December and January for the fees of December costing me money for insufficient funds..
The rain app is on my phone and all my routers are paid in full , i don't own you nothing. If you made me pay for December, then why is there still outstanding invoices.
Please explain to the public why you deduct for services not used in December to the value of
R2217 X 2 + R2054 = R6488 (December - January fees ) look at the zero gigs used (9 ROUTERS )
R1108 X 2 = R2216 ( Fees taken in Feb )
So in fact, you owe me R8704.00 , it is a shame i can't copy and paste my paid invoices on this website for all to see.
The big question is why you make your clients pay, for services not used, what happened to the month to month contracts.
MM
Melvyn M's updateReviewer Update
19 Feb 2024, 14:58Well the service wasn't active during that time, that is the reason why we didn't pay for that period, but you still expected me to pay for the previous month in order to make the service active again, and secondly why the additional debit orders in February.
You still owe me money, and i expect someone to contact me personally, why pay for a Non active service, you explain that to me
So even if the service is in active for 2 months you will still let the client pay for that period before making the line open again to use, how's that fair.
I think the best is for the Ombudsman to sort this out because no-one will get anywhere with you just replying and not doing anything about the problem.
You still owe me money, and i expect someone to contact me personally, why pay for a Non active service, you explain that to me
So even if the service is in active for 2 months you will still let the client pay for that period before making the line open again to use, how's that fair.
I think the best is for the Ombudsman to sort this out because no-one will get anywhere with you just replying and not doing anything about the problem.
MM
Melvyn M's update19 Feb 2024, 14:58
Reviewer Update
Well the service wasn't active during that time, that is the reason why we didn't pay for that period, but you still expected me to pay for the previous month in order to make the service active again, and secondly why the additional debit orders in February.
You still owe me money, and i expect someone to contact me personally, why pay for a Non active service, you explain that to me
So even if the service is in active for 2 months you will still let the client pay for that period before making the line open again to use, how's that fair.
I think the best is for the Ombudsman to sort this out because no-one will get anywhere with you just replying and not doing anything about the problem.
You still owe me money, and i expect someone to contact me personally, why pay for a Non active service, you explain that to me
So even if the service is in active for 2 months you will still let the client pay for that period before making the line open again to use, how's that fair.
I think the best is for the Ombudsman to sort this out because no-one will get anywhere with you just replying and not doing anything about the problem.