Unauthorized debit order

Hi Admin

I am absolutely irate with Rain's services. I sent a cancellation request on the 9th of September for cancellation and my account was debited on the 15th of Nov without my authorization. Rain has never debited my account as I have always made payment myself now that my account is cancelled they are taking advantage and debiting my accounts without my permission. The rain consultant explained to me as to why my money was debited on the 15th of November and assured me that no debits will be going out anymore. This morning, to my surprise my account was debited AGAIN, when my rain account has been Cancelled since the 9th of SEPTEMBER 2021. My account was cancelled on the 9th of September and we are in December now and I am still getting rain deducting from my account. I am so tired of these big corporations taking advantage of our monies.

I am now calling out for HELP. Can rain reverse my money. I will not pay for a service that was cancelled on the 9th of September 2021.