Unauthorized Debit Order

My Complaint is about Rain's unauthorized debit orders.

In Feb 2022 I requested to cancel my subscription, I was given a ref nr ***5 as well as a courier ref to collect the device CCDAD87890 which means the the cancellation has been processed and we just waiting on collection and for them to contact me to collect the device. No1 contacted me to arrange Date and time to collect.

During the course of the year no deduction took place however on the 23 Dec 2022 they deducted R3996.00 I called *** spoke to a Parpa Mukperjee he is apparently the Manager on duty i explained what happened. He was extremely condescending and sarcastic. He advised that he would forward an email in order for us to send the cancellation ref nr. The email that was sent to us was an email with *** turns out the email address is no longer active.

This has been an extreme inconvenience and very unpleasant to say the least.

I really need someone to get In contact with me to resolve this issue. Because clearly Parpa doesn't know what customer service is.

Please contact me as soon as possible because by you doing that deduction has really place strain on my finances. Not everyone earns alot of money.

If you as Rain has any human decency and value your customers please respond and fix this.