AS
Allison S
1 reviews | Active since Nov 2022
25 Jan 2024, 11:20
Unauthorized debit from my account
Changed my plan down from R739 per month to R559 per month a few months ago. Today they take R739 off my account. This is completely understandable and I want an immediate refund as the R739 you took off was never authorized by me.
I work of a strict budget and this has caused me to be short on my rent.
This is completely unacceptable.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
25 Jan 2024, 12:08Hi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's reply25 Jan 2024, 12:08
Official
Hi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
AS
Allison S's updateReviewer Update
25 Jan 2024, 13:32Where do I find a downgrade reference?
I downgraded on your app a couple months ago, I had an issue straight afterwards and the downgrade was confirmed on FB messenger.
The invoice you are referring to is incorrect as I downgraded and I therefore only have to pay the R559, your accounting department is obviously incapable of doing their jobs. You need to sort out your invoicing system, how can you charge me more than you are supposed to and then tell me it is correct?
Charges of theft may very well be on the cards as well as me contacting your CEO directly, yes I do have his contact info.
You will sort this out, you will fix the incorrect invoice and you will refund me. This is your mess up not mine.
I downgraded on your app a couple months ago, I had an issue straight afterwards and the downgrade was confirmed on FB messenger.
The invoice you are referring to is incorrect as I downgraded and I therefore only have to pay the R559, your accounting department is obviously incapable of doing their jobs. You need to sort out your invoicing system, how can you charge me more than you are supposed to and then tell me it is correct?
Charges of theft may very well be on the cards as well as me contacting your CEO directly, yes I do have his contact info.
You will sort this out, you will fix the incorrect invoice and you will refund me. This is your mess up not mine.
AS
Allison S's update25 Jan 2024, 13:32
Reviewer Update
Where do I find a downgrade reference?
I downgraded on your app a couple months ago, I had an issue straight afterwards and the downgrade was confirmed on FB messenger.
The invoice you are referring to is incorrect as I downgraded and I therefore only have to pay the R559, your accounting department is obviously incapable of doing their jobs. You need to sort out your invoicing system, how can you charge me more than you are supposed to and then tell me it is correct?
Charges of theft may very well be on the cards as well as me contacting your CEO directly, yes I do have his contact info.
You will sort this out, you will fix the incorrect invoice and you will refund me. This is your mess up not mine.
I downgraded on your app a couple months ago, I had an issue straight afterwards and the downgrade was confirmed on FB messenger.
The invoice you are referring to is incorrect as I downgraded and I therefore only have to pay the R559, your accounting department is obviously incapable of doing their jobs. You need to sort out your invoicing system, how can you charge me more than you are supposed to and then tell me it is correct?
Charges of theft may very well be on the cards as well as me contacting your CEO directly, yes I do have his contact info.
You will sort this out, you will fix the incorrect invoice and you will refund me. This is your mess up not mine.
AS
Allison S's updateReviewer Update
25 Jan 2024, 13:35And please reply with a public message so everyone can see how I competent you are and how you try make out that the customer is wrong.
AS
Allison S's update25 Jan 2024, 13:35
Reviewer Update
And please reply with a public message so everyone can see how I competent you are and how you try make out that the customer is wrong.
AS
Allison S's updateReviewer Update
25 Jan 2024, 16:26I have emailed a screenshot of the conversation on Facebook messenger as well as my November invoice proving my downgrade. Making your errors out to be the customers fault is totally unacceptable and very bad business practice and shows no business ethics.
You should have been able to pick this up on your side and as a customer I should not have to send you copies of your own documentation and conversations.
As mentioned I expect the refund to be done with immediate effect.
You should have been able to pick this up on your side and as a customer I should not have to send you copies of your own documentation and conversations.
As mentioned I expect the refund to be done with immediate effect.
AS
Allison S's update25 Jan 2024, 16:26
Reviewer Update
I have emailed a screenshot of the conversation on Facebook messenger as well as my November invoice proving my downgrade. Making your errors out to be the customers fault is totally unacceptable and very bad business practice and shows no business ethics.
You should have been able to pick this up on your side and as a customer I should not have to send you copies of your own documentation and conversations.
As mentioned I expect the refund to be done with immediate effect.
You should have been able to pick this up on your side and as a customer I should not have to send you copies of your own documentation and conversations.
As mentioned I expect the refund to be done with immediate effect.