TL
Tania L
1 reviews | Active since Jul 2014
14 Sept 2022, 15:41
Unauthorized debit
After my struggle to cancel Rain services and getting a refund, i have yet another problem. The service is canceled but Rain is still trying to debit my account. I am currently unemployed and have no funds in my bank account. Currently my account is running in a negative because Rain is trying to debit my account but due to insufficient funds im charged daily a R8. 50 for declined service fees. This has been ongoing since 1 September. Rain just get your **** in order and stop trying to debit my account and i demand a refund for the additional charges to my account.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
14 Sept 2022, 15:47Hi Tania
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply14 Sept 2022, 15:47
Official
Hi Tania
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
TL
Tania L's updateReviewer Update
14 Sept 2022, 15:55Please explain? Why would you try debiting if i have no outstanding invoices. Plus canceled your service and the device were collected.
TL
Tania L's update14 Sept 2022, 15:55
Reviewer Update
Please explain? Why would you try debiting if i have no outstanding invoices. Plus canceled your service and the device were collected.
TL
Tania L's updateReviewer Update
14 Sept 2022, 16:33Ok so while the refund may take 7 to 10 days will more charges be added to my account? How sure are you that tomorrow i won't get that same notification of declined transaction?
TL
Tania L's update14 Sept 2022, 16:33
Reviewer Update
Ok so while the refund may take 7 to 10 days will more charges be added to my account? How sure are you that tomorrow i won't get that same notification of declined transaction?
TL
Tania L's updateReviewer Update
14 Sept 2022, 17:42I know about that refund of R499. Im talking about a refund because you guys are trying to debit my account since 1 September. Im being charged R8. 50 daily for declined transaction. And i know its Rain because of the reference number on my bank statement and i confirmed with my bank. So the refund i want is for the daily R8. 50 declined charges from 1 September. You guys are not even supposed to attempt to debit from my account. Please read properly or call me because you don't seem to understand my request.
TL
Tania L's update14 Sept 2022, 17:42
Reviewer Update
I know about that refund of R499. Im talking about a refund because you guys are trying to debit my account since 1 September. Im being charged R8. 50 daily for declined transaction. And i know its Rain because of the reference number on my bank statement and i confirmed with my bank. So the refund i want is for the daily R8. 50 declined charges from 1 September. You guys are not even supposed to attempt to debit from my account. Please read properly or call me because you don't seem to understand my request.