Unauthorized Billing & Failure to Collect Router – Demand Immediate Resolution

Totally fed up with rain South Africa’s sketchy billing and ghost like customer service. March 2025: I formally cancelled my subscription via rain’s website due to relocating to an area with zero coverage. I did not use their services or router beyond this point.

April 2025: I received an email confirming my cancellation and was instructed to wait for a call to arrange router collection. No call was ever received.

May 2025: To my shock, I was contacted by rain demanding payment of R1,138 for "outstanding" subscription fees for April and May months where I did not use their service and had already cancelled.

I owe nothing for services not rendered after cancellation.

rain failed to collect their router despite their promise, yet now holds me liable for their inefficiency.

The lack of communication and disregard for due process is appalling.