Hellopeter
Share Your Experience
GB
Gian B

1 reviews | Active since Dec 2022

15 Dec 2022, 18:55

Unauthorized Billing

This is the worst service I have experienced in a while. I cancelled my Rain account on the 20th of September 2022 and also receive the cancellation email the same time. 2 months later I saw 2 payments went through and the next day another one. I phone them that same day and they said it was a mistake and I will be refunded. Till this date I am waiting for them to come back to me. I phoned them a total of 5 times and every time it is the same, they said they can't help me as it is a billing issue and they will escalate it.

They truly don't care about their costumers, it is one thing if it was a mistake and they rectified it but completely another thing if they admit it was a mistake and they don't do anything to resolve it.

Also going through other reviews it seems like this is becoming a regular occurrence.

0
Replies (3)
Rain
Rain's reply15 Dec 2022, 18:59
Official
Hi Gian.

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain. 
GB
Gian B's update15 Dec 2022, 19:29
Reviewer Update
If that was the situation why didn't i receive any emails or sms's that there is an outstanding balance? Also just after the first payments went through I login into my portal and noticed there was no outstanding balance 2 days after I reported the issue then all of a sudden there was an outstanding balance. The first time I phoned to report the issue the consultant said it was a mistake (You can go and listen to the recording). Why did the story change a few days later? I would also would like an explication as to why I never received feedback from your billing department?

Honestly it is unacceptable behavior.
Rain
Rain's reply15 Dec 2022, 19:44
Official
The invoices are generated at the end of the month, as your services are postpaid.