Unauthorized billing and no resolution

Unauthorized Billing and No Resolution – URGENT RESPONSE REQUIRED I signed up for a Rain subscription on the 2 of April 2025, and have no outstanding payment. My monthly fee is R625, which I was supposed to pay on the 15 of May . However, on 15th April, Rain deducted 595 from my account without my consent or explanation.

I immediately contacted support and was told a ticket was opened and later on I called again to no resolution and asked to send the proof of deduction which I did but since then, I have received no feedback, no update, and no refund. Every time I call, I speak to consultants who can’t help and can’t escalate to billing. They just tell me to wait with no actual progress. It has now been 4 weeks still waiting

This is unacceptable. We work hard for our money, and Rain cannot continue to silently take unauthorized payments and then ignore valid complaints. I trusted this service despite the negative reviews, but I now see that most complaints—like mine—relate to billing and lack of accountability.

If I do not receive urgent feedback within the next 48 hours.

Reference ticket number:***7 Contact details: ***

Rain: DO THE RIGHT THING AND REFUND MY MONEY.