Unauthorised payment

Your website clearly states that "Bill / Billed / Billing" means the automatic deduction of an agreed upon amount from a customer's bank account every month in accordance with a mandate between the customer and rain.“ but you went to my account and took money without an agreement that is crime

I know my consumer rights and I am going to report you at ICASA, ISP, WASPA because you are ********s you too money in my account without authorisation