SV
Susan V
1 reviews | Active since Jul 2020
03 Oct 2024, 07:45
Unauthorised deductions.
I have been a customer of Rain for about 5 yrs, 2 yrs ago I upgraded to 5G, then a few months back my cat knocked my router off and broke it, I reported it to Rain, they advised to upgrade to the new router which I did, a few weeks later I received an email telling me that I owe them R4000.00 for the broken router, I didn't agree to this and didn't sign anything but they are now deducting an additional R666 off my account every month, and do not reply to emails.
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Replies (3)0
Replies (3)
Rain's replyOfficial
03 Oct 2024, 08:12Hi Susan,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the matter, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the matter, and we'll be in contact soon.
Regards,
rain.
Rain's reply03 Oct 2024, 08:12
Official
Hi Susan,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the matter, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the matter, and we'll be in contact soon.
Regards,
rain.
SV
Susan V's updateReviewer Update
03 Oct 2024, 08:57When I agreed to update my contract for the new 5g router I was not told that I would be liable for R4000. If I had known this then I would have continued with my existing contract and purchased a new router myself.
SV
Susan V's update03 Oct 2024, 08:57
Reviewer Update
When I agreed to update my contract for the new 5g router I was not told that I would be liable for R4000. If I had known this then I would have continued with my existing contract and purchased a new router myself.
SV
Susan V's updateReviewer Update
03 Oct 2024, 09:10P.s or I would have sent the router in for repairs as it was only the electrical connection that was broken and would have only cost a few hundred Rand to fix. This R4000 is daylight *******.
SV
Susan V's update03 Oct 2024, 09:10
Reviewer Update
P.s or I would have sent the router in for repairs as it was only the electrical connection that was broken and would have only cost a few hundred Rand to fix. This R4000 is daylight *******.