Unauthorised Deduction of R650 and Poor Customer Service

I am extremely dissatisfied with Rain's service. An amount of R650 was deducted from my bank account without my authorisation. I do not have a router, nor have I agreed to or authorised this payment in any way.

This unexpected deduction has caused significant financial stress, as it was not budgeted for. As a parent, this money is meant for essential household expenses, and having it taken without my consent is unacceptable.

I attempted to contact Rain for assistance by calling the number listed online. I was assisted by a consultant based in the Philippines, who advised me that I could not be transferred to a South African consultant. I was informed that they did not have the contact details or ability to transfer my call to someone locally who could assist with my query.

The lack of support and inability to resolve such a serious matter is extremely frustrating. I expect Rain to investigate this unauthorised deduction as a matter of urgency and provide a full refund of the R650 that was taken from my account.

I require immediate feedback and confirmation that the refund process has been initiated. This matter has had a direct impact on my family's finances and needs to be resolved today.

Resolution required: Immediate refund of R650 and a full investigation into how this payment was processed without my authorisation.