Unauthorised deduction.

Rain was great in the very beginning, but then the problems started, we paid for a 10MBps line and was only getting between 1-3mbps which was not what we paid for. So, recently we cancelled rain, sent email etc on 29th September 2024, reference number received, reply email wrt escalation received, etc., and they debt for the subscription in October. So we phone, only to be told it was NEVER escalated, no apology, no what can we do, just I will escalate it now, they well contact us. WTAF, kind of answer is that. Rain, I’m sorry but your support and billing staff have NO CLUE what they doing. Maybe, send them for proper training or something because as of right now your services SUCK. And I WANT MY MONEY BACK.