Unauthorised Debit Order and Refund Request – R679

When can I expect to receive my refund? The R679 deducted was meant for something else, and I urgently need the money back. Please advise when the refund will be processed.

My services have been cancelled since 1 October 2026, so why was I charged R679 on 23 October for 9 days of service? I do not want a pro-rata refund. I want a full refund of R679 because I have not been connected to the service at any point since 1 October 2026. Please explain why I was charged despite the cancellation and confirm when I will receive my full refund.

Which active service are you referring to? My service has been cancelled since 1 October 2026, and Rain has been sending me messages confirming that I am not active. Now I am being told that I am active, which is confusing. Please clarify why my account is showing as active when I have not been connected since 1 October. I also want to understand why I was charged R679 and request a full refund, as I should not be paying for a service I have not been using.

On top of everything, I had to deal with a very rude consultant who accused me of choosing not to pay and knowing that I would not pay, even after I explained why I had not made the payment at the beginning of the month. I find this unacceptable. I expect to be treated with respect, especially when I am trying to resolve an issue with my account. Instead of making assumptions, the consultant should have listened to my explanation. I would also like this matter to be escalated to management, along with my request for a full refund of R679.

As promised by the consultant, who accused me of knowing that I wouldn’t to pay and deliberately choosing not to pay.

In the next hour. As he mentioned