Unauthorised Debit Attempt After Cancellation – RainOne Account ***1

I am lodging a formal complaint regarding an unauthorised debit order attempt after I cancelled my RainOne service on 02 December 2025.

When the debit order was set up, I was explicitly advised that the service was prepaid and that it would stop when payment stopped. Based on this assurance, I agreed to the payment method.

Despite my cancellation being confirmed, Rain attempted to debit my account for December and later claimed a notice-period amount was outstanding. This was never disclosed at the time of contracting and is disputed. I have since received collection calls, which I regard as harassment.

Required resolution:

Immediate cessation of all debit attempts and collection calls.

Written confirmation that account ***1 is cancelled with a zero balance.

I have proof of cancellation and the failed debit attempt.

Account Number: ***1