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VM
Veronica M

1 reviews | Active since Jan 2017

18 Dec 2024, 08:39

Unauthorised debit

Can Rain stop trying to debit my account costing bank charges. I requested my subscription to be cancelled in September and they've been ignoring my request, I sent support many emails they ignore my request. I told rain I don't want their WiFi anymore because they failed to assist me when I reported that my WiFi is being hacked they told nothing they can assist bme with bso I decided to cancel the subscription and rather go back to buying Telkom internet data. Right rain is busy trying to debit my account with R297.50 for what because I disconnected the WiFi in September. Please stop debiting my account you are costing bank charges. Rain is such a bad network provider, never assist it's customers, they are very quick to try ***** out money.

0
Replies (3)
Rain
Rain's reply18 Dec 2024, 08:44
Official
Hey Veronica M,

We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your cancellation query and we will be in touch to assist further.

Regards,
rain.
VM
Veronica M's update18 Dec 2024, 11:25
Reviewer Update
I have sent my screenshot I sent to your support and you can also check how many tickets I've submitted requesting this cancellation but you ignored me. . And please stop debiting my account.
VM
Veronica M's update18 Dec 2024, 15:10
Reviewer Update
I'm not reliable for any payment. I paid for the services I received . You decided to keep my account active even after my cancellation request. I had already paid for October, why should I pay for November when I was not using ur service or WiFi. Should you have cancelled my subscription upon my request we wouldn't have any outstanding balance of 595. You will pay that money not me. You are the ones who ignored my request and kept serviced active because you wanted to take money from me. I sent you proof that I did request cancellation immediately after my October debit and I told to cancel and not debit me in November because I'm not using the WiFi. I disconnected it already . Do why must I pay for services I did not use , you decided to keep my account active you must pay .