Unauthorised Contract Change & Incorrect Billing

I am extremely frustrated with Rain’s service. I have been charged for a higher contract/package which I did NOT request or approve.

At no point did I change my contract, yet I am now being billed at a higher rate. This is unacceptable and feels like an unauthorised change to my account.

To make matters worse, Rain keeps attempting to debit this incorrect amount from my account, and the debit orders are failing. This is causing unnecessary stress and could negatively affect my banking profile.

I expect the following to be resolved immediately:

* My contract/package to be reverted back to the original agreed plan * All incorrect charges to be reversed/refunded * All debit attempts for the incorrect amount to stop immediately * A clear explanation as to how this change was made without my consent

This situation needs urgent attention. If not resolved promptly, I will have no choice but to escalate this matter further.