EB
Elena B

1 reviews | Active since Oct 2013

01 Aug 2020, 13:56

Unauthorised charges on my credit card

RAIN is charging my credit card with unauthorised amounts. They have my card details because I have purchased pre-paid SIMS. The unauthorised charges are not related to the SIM purchases. In trying to reach them -emails are returned because the email box is full; logging support calls on their website remain unanswered; and trying to reach their call desk is impossible. These amounts being charged are high! Unacceptable.

0
Replies (1)
Rain
Rain's reply02 Aug 2020, 09:27
Official
Hi Elena

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please note one of our agents will be in contact with you to assist .

Stay safe .

Regards
Fattima