Unauthorised charge, Debited twice after rain cancellation and I need the refund I was told was allocated to my bank and I should wait 7-13 days for as the customer support had informed me.

Bad service from rain is extremely not professional at all I had to write a review and complained that's when I will receive the helps I have been calling for months to receive and the fact that I was billed twice in the same month after I have cancelled the services because I had not received the help regarding my billings that was not being solved while I was using the services and now when I inquired about the amount deducted they told me that it will be allocated to my bank is 7 days and after I have waited for 7 days they now informing me that their *********** team misinformed me about the refund I was supposed to receive and it is now allocated to my promise to pay and the promise to pay amount does not amount to the amount I was debited twice in one month. And they don't do thoroughly investigation on the number of times I have called but received no help regarding the billing but received no help from the services and now I wait for my refund and i will keep on because why am I put to blame by taking my money when your customer support is not helping or giving clear instructions or help us when we call they just put us on wait.