Unauthorised Billing and Poor Service by Rain

Dear Hello Peter,

I'm writing to express my frustration with Rain's service and billing practices. On June 6th, I enrolled in the Rain One deal for 5G internet, understanding it to be a month-to-month contract with no obligations.

However, I experienced network issues from the start and contacted Rain's customer support multiple times to resolve them. In August, I decided to take a break from the service to explore alternative options. I did not pay for that month, expecting to pause my subscription.

To my surprise, Rain billed me for full months (August, September, and October) despite providing internet for only certain days. When I requested a detailed statement to verify the service provision, Rain failed to provide it. Thankfully, I wasn't debited due to changed bank details. Nevertheless, I'm concerned about the unnecessary billing and potential impact on my credit score.

Specific Issues:

1. Misrepresentation of contract terms due to withholding key information about what they mean by month to month. 2. Unauthorised billing for services not used. 3. Poor network quality and frequent disconnections. 4. Lack of clear communication and resolution from Rain's customer support.

Desired Resolution:

1. Cancellation of outstanding bills for August, September, and October. 2. Clarification on Rain's pause/cancellation policies. 3. Update of my account to reflect the changed bank details.

Contact Information:

- Name: Kathleen Moodley - Contact Number: *** - Email: *** - Rain Account Number: [Your Account Number]

Thank you for your attention to this matter. I look forward to a resolution.

Sincerely, Kathleen