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AM
AP M

1 reviews | Active since Dec 2011

29 Apr 2025, 15:28

Unauthorised attempted debits on my account

I cancelled my account on 16/04/2025. There have been so many attempts to debit my account, I do not understand why. I have logged calls after calls and sent so many emails, no one is getting back to me.

I don't want my account debited. Some of the reference numbers are: #***2 - Support for Cancellation Request MSISDN #***, #***4 - rainOne Cancellation | #***, #***0 - rain cancellation support - #***

0
Replies (4)
Rain
Rain's reply29 Apr 2025, 15:37
Official
Hi AP,

We're sorry your rain experience hasn't been as good as you expected.


Thank you for bringing this to our attention. We are currently looking into your billing query and will be in touch with you to assist further.

Thank you.
rain.
AM
AP M's update15 May 2025, 10:59
Reviewer Update
I received a call from one of the consultants when I logged this complaint. They asked for my bank statement (which I sent) and also to confirm the address the can use to collect the router (which I gave them).

I was not called and the router has still not been collected.

There was another attempt to debit my account today.
AM
AP M's update16 May 2025, 07:27
Reviewer Update
I cancelled my Rain account on 16/05/2025. Yesterday (15/05/2025), once again they tried to debit my account. I have sent so many emails requesting a cancellation. One of the consultants even said they will cancel and come collect the router, no one has gotten back to me. Today (16/05/2025), they tried to debit my account again.

This is causing me so many bank charges and is an inconvenience. Why has this account not been cancelled? Why are do they keep trying to debit my account?
AM
AP M's update16 May 2025, 08:51
Reviewer Update
CANCELLATION WAS ON 16 APRIL 2025.