Unattended tickets and poor support structure.

Dear Rain Support Team,

I am following up regarding the ongoing bandwidth issue I have been experiencing. Despite it s now being over a week since the issue began, there has been no resolution, and I am still receiving unacceptable speeds.

During my last interaction with your support team yesterday, I was informed that the matter would be escalated to your senior support tier. However, since then, there has been no further communication, update, or evidence of any action taken.

This lack of responsiveness is concerning and raises serious questions about the effectiveness and reliability of your support structure. If an issue like this cannot be prioritized or communicated effectively within a 24-hour window, then one must question whether Rain has a meaningful SLA in place — or if customer concerns are simply left to escalate without resolution.

At this point, it feels as though your support system exists more to frustrate paying customers than to provide timely and professional assistance. I urge you to treat this matter with the seriousness it deserves and to respond promptly with a clear resolution plan.