FM
Funeka M
1 reviews | Active since Apr 2025
01 May 2025, 13:44
Unacceptable Service - Payment Issues and Lack of Support
That sounds incredibly frustrating! Here's a draft review based on your experience:
I'm extremely disappointed with Rain's service. Despite paying on April 18th, I've been unable to connect to their network. The app shows my account is up-to-date, but when I try to connect, it claims I haven't paid. I've contacted them multiple times via phone, email, WhatsApp, and support emails, providing proof of payment, but they've ignored me. I've even requested a refund, but still, nothing. The lack of response and resolution is appalling. Until they improve their customer service and resolve issues promptly, I'd advise others to think twice before signing up. Signing yp with rain is inviting headache and stress.
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Replies (1)0
Replies (1)Rain's replyOfficial
01 May 2025, 13:52Hey Funeka M,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
Rain's reply01 May 2025, 13:52
Official
Hey Funeka M,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
