Unacceptable service in Elandshoek Rayton towers

I have been using Rain since the 21st of November 2022 and it's been great, up to 18Mb/sec speed, and could stream movies and series with no problems. I also did not move an inch, 2.27km from the tower on R513 and nooitgedacht T-junction near Cullinan and first used an old ZTE router which worked great, but then got a better Huawei router, and using the same router since.

I am an IT specialist so I know how to do the optimazation and my side is working fine with no problems for almost 3 months

On the 21st of February 2023 the signal was gone and after contacting Rain, they told me that the tower to which I am connected is giving alarms and they are working to resolve it. On the 22nd of February 2023, the speed drastically dropped and the signal is down a few times a day. I contacted Rain and first, they gave me the standard brush-off email telling me I have to do all the optimization tools because the problem is not on their side, but on mine. BS!! This is now after they acknowledged the tower is giving alarms.

I responded and gave them all the details showing that my router is getting a good signal, but still not slow internet or even none at most of the day. They then rep**** by telling me that all the towers in our area experiencing some technical difficulties and they do not have the ETR at the moment as they are still busy working on restoring them back. They also promised to credit me all the days it is down. Nice, but still don't have internet which I paid for and need.

On the 23rd of February 2023, I contacted them again as there was no internet and I had to use my phone's internet to contact them every time. They rep**** with the tower that best serves your home is currently unavailable as it is faulty. The issue is being escalated to our upstream providers to resolve and restore services in your area as soon as possible. We currently do not have the estimated time for repairs. Once the tower is fixed, your connectivity will be back to normal.

From the 23rd of February until 28th when I contacted again I did not heard from them at all after sending many replies during this time, was told to do optimization again and I gave them my reference to our last email, no, they missed that and just brush me off again as usual.

Today it's the 1st of March 2023 and the signal is a little better, but the most I could get out of it is 2Mb/sec for about a few minutes then back to no speed at all.

I want to know when are they going to fix the tower and give me truthful information and not being brushed-off every time.

If I don't see results soon, I will have to expedite the complaint to ICASA as this is not acceptable.