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Cindy C
1 reviews | Active since Nov 2023
12 Nov 2023, 17:20
Unacceptable service delivery
If I could rate rain -5 stars, I would. I have not been connected to my wifi since Monday 6 November 2023. Six days. Several phone calls and an Email later the issue have not been resolved. I haven’t even received any communication or a ticket number. And the response I’ll get here is standardized, computerized and impersonal.
“ We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap. “
Up your game rain. This type of customer service and service delivery is not acceptable.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
12 Nov 2023, 17:29Hi Cindy.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
Rain
Rain's reply12 Nov 2023, 17:29
Official
Hi Cindy.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
Rain
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Cindy C's updateReviewer Update
12 Nov 2023, 17:33As I have predicted standardized, computerized and impersonal response.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
CC
Cindy C's update12 Nov 2023, 17:33
Reviewer Update
As I have predicted standardized, computerized and impersonal response.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
CC
Cindy C's updateReviewer Update
15 Nov 2023, 14:35The number you failed and let ring for a second or two before hanging up is my number. I didn’t even have time to answer.
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Cindy C's update15 Nov 2023, 14:35
Reviewer Update
The number you failed and let ring for a second or two before hanging up is my number. I didn’t even have time to answer.
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Cindy C's updateReviewer Update
20 Nov 2023, 19:37Dear rain.
Happy 2 week anniversary. You’ve completely ghosted me and I still have no connection to you. I think it is time to take out relationship to the next level. Complaints commission might be able to mediate, because you are not bringing your side. I’ve paid for the month of November but have been cut off since November 6 2023. This has been 14 days of neglect and disappointment.
Regards.
It you not me.
Happy 2 week anniversary. You’ve completely ghosted me and I still have no connection to you. I think it is time to take out relationship to the next level. Complaints commission might be able to mediate, because you are not bringing your side. I’ve paid for the month of November but have been cut off since November 6 2023. This has been 14 days of neglect and disappointment.
Regards.
It you not me.
CC
Cindy C's update20 Nov 2023, 19:37
Reviewer Update
Dear rain.
Happy 2 week anniversary. You’ve completely ghosted me and I still have no connection to you. I think it is time to take out relationship to the next level. Complaints commission might be able to mediate, because you are not bringing your side. I’ve paid for the month of November but have been cut off since November 6 2023. This has been 14 days of neglect and disappointment.
Regards.
It you not me.
Happy 2 week anniversary. You’ve completely ghosted me and I still have no connection to you. I think it is time to take out relationship to the next level. Complaints commission might be able to mediate, because you are not bringing your side. I’ve paid for the month of November but have been cut off since November 6 2023. This has been 14 days of neglect and disappointment.
Regards.
It you not me.
CC
Cindy C's updateReviewer Update
21 Nov 2023, 12:52Between 10:00 and 12:30.
CC
Cindy C's update21 Nov 2023, 12:52
Reviewer Update
Between 10:00 and 12:30.