Unacceptable service

I do not understand why I am being billed for two months, when last month I made a payment for R24 and "rain" gave me credit.

This reason for the invoice is completely incorrect, as I was just on the phone with an agent who claims that I opted for an Upgrade and the billing department needs to investigate why they charged me like that. I was told that for the billing department to resolve it, it will take 3-5 days, unacceptable because this is a fault on your end. You have cut my services for lies and excuses to not help your clients.

We paying for services that don't hold up completely during the month due to your network issues, but clients don't complain about that. I will not be subjected to this nonsense.

I want my internet back, while rain resolves their mess up of my account.

Another excuse given by rain.

I have proof that I paid for October. I went instore to pay for my rain account and I was told that my balance is R24.10, I called your agents and they informed me that I recieved a "credit" on my account last month that is why my balance was that low. So, please explain to me again how I missed my payment for October??

AGAIN I repeat, rain switches off a clients internet services where payment is due, and you guys have done that SUCCESSFULLY SO every month, till payment is recieved. Rain DOES NOT GIVE ACCESS to accounts that are owing, so I AGAIN SAY BULL**** RESPONSE.

I do not want this escalated to the billing department, I want this resolved. You guys are not professional and not helpful whatsoever.

I want to deal with someone who will be able to assist, unless I will make sure this is escalated and heard of EVERYWHERE!!!!