vV
vanessafranks V
1 reviews | Active since May 2016
30 Oct 2020, 09:43
Unacceptable service but they take your money!
Dear Rain
We have purchased a rain SIM.
My cousin is trying to upload her ID as it’s her account. She is now stuck on verification. It has accepted her home address. The worst is that RAIN has deducted R479 off her bank account which is totally unacceptable. She has logged a query online (Wednesday) and no consultant has bothered to get back to her.
How can you take our money and we have NO service and NO joy! I am putting this On social media.
Is it not ********** to take someone’s money without service given?
Can someone please contact us asap
Helpful (0)
Replies (1)0
Replies (1)
Rain's replyOfficial
31 Oct 2020, 07:42Hi Vanessa F
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Rain's reply31 Oct 2020, 07:42
Official
Hi Vanessa F
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline