Unacceptable service and unfair charges

I'm writing to express my extreme disappointment and anger with the service I've received from Rain. Despite paying for services, I've experienced numerous issues: 1. Double charge of R125 without refund. 2. Charged R944 for an inactive account I didn't reopen. 3. System error led to cancellation failure, resulting in additional charges.

After paying R649, I was shocked to find my services cut off. Given my recent payment on the 26th, this is unacceptable. As a work-dependent internet user, this cutoff severely impacts my livelihood.

I demand:

1. Immediate reconnection of services. 2. Refund for unfair charges (R125) 3. Correction of account errors.

I'm appalled by Rain's handling of my account and expect prompt resolution. Failure to address these issues will lead me to explore alternative providers and share my experience publicly.