Unacceptable Service and Unfair Billing

Dear Rain SA Team,

I am writing to express my disappointment and frustration with the service I received from Rain SA. Despite my repeated attempts to address the issues, I was met with unhelpful responses and unfair billing practices.

In February, I cancelled my 5G router contract due to extremely poor network quality. Your team acknowledged that the tower in my area was experiencing problems, with no estimated timeframe for resolution. However, I was shocked to receive a bill for alleged high usage during the same month, despite being told the tower was not fully functional.

Furthermore, I had previously cancelled my 4G contract, yet I'm being charged an unlimited amount for it as well. This is unacceptable, especially considering we paid R1 for the first month upfront. It appears that Rain SA is engaging in unfair and potentially *****ulent practices, taking advantage of customers like me.

I will not be paying these unjustified charges, and I demand a resolution to this matter. I am not alone in my complaints; many others have experienced similar issues with Rain SA. It's time for your company to address these problems and stop taking advantage of your customers.