AM
Azee M

1 reviews | Active since Jun 2021

30 Jul 2024, 18:38

Unacceptable Service and Lack of Support

Im canceling and if they dont call and givce me an ourtdoor router this network is bad i need to be called and poor service iv been caling rain many times and used 100 brands airtime and no response. I am extremely disappointed with Rain's service and customer support. Today, I made two calls to Rain's support line regarding ongoing network issues. Unfortunately, neither of my calls were answered, leaving me without the assistance I desperately needed.

The network problems have been persistent and are affecting my daily activities. The lack of response from Rain's customer support team is unacceptable. I expect to be contacted immediately to resolve these issues. If I do not receive a call back and a solution soon, I will have no choice but to cancel my service with Rain.

This level of service is not what I expected, and it is frustrating to be left without support. I hope to see a prompt response and resolution.

0
Replies (4)
Rain
Rain's reply30 Jul 2024, 19:11
Official
Hello Azee M, 

We tried calling you but to no avail, please provide us a alternate time & contact number via inbox in order for us to assist.

Regards,
rain.
AM
Azee M's update31 Jul 2024, 10:18
Reviewer Update
Good morning

No call

This is really bad service you did not call me
Call me now
AM
Azee M's update31 Jul 2024, 10:49
Reviewer Update
I called now and someone assured me and I'll wait for the call for what we agreed on
Thank you to the person from network who when I called called back and assisted.
For now I'm sorted thank you
Rain
Rain's reply31 Jul 2024, 14:58
Official
Hi

We are glad everything was sorted.

Regards,
rain.