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thulani.mmm thulani.mmm
1 reviews | Active since Jun 2016
17 Jan 2026, 13:19
Unacceptable Service – 7 Days Without Internet and No Resolution
I am writing this complaint as a deeply frustrated, disgusted, and extremely unhappy rain customer.
I took out a rain router in December 2025, and until recently, the service was working fine. However, since the 10th of February 2026, my router has completely failed to connect or provide any internet service. Since then, I have been left without connectivity for seven consecutive days.
I have contacted your support line repeatedly on the 11th, 12th, 13th, 14th, 16th, and again today, the 17th of February. Despite these numerous calls, I have received no meaningful assistance whatsoever. Each interaction ends with empty promises and no resolution. I have been instructed to move the router around my house, placing it at every corner and window, and I have been told that it is connecting to three different towers, yet there is still no internet service.
I was informed multiple times that the issue would be escalated to “advanced teams,” but nothing has been done. This is completely unacceptable.
To make matters worse, I am still expected to pay for a service I am not receiving. I deliberately did not make payment on the 15th of February, as I refuse to pay for zero service. It is unreasonable and unfair for rain to prioritise payment while completely ignoring service restoration.
This level of service is extremely poor and has caused major inconvenience and frustration. Seven days without internet is unacceptable by any standard. Restore my connectivity, and I will pay. Until then, I will not be bul**** into paying for nothing.
Below are my details for urgent resolution:
ID Number: *** Name: Thulani Mkrola Cellphone Number: *** Email Address: ***
I expect this matter to be treated with urgency and resolved immediately. If this continues unresolved, I will have no choice but to escalate the matter further.
Regards, Thulani Mkrola
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
17 Jan 2026, 19:07 Hi Thulani,
Thank you for bringing your query to our attention,
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your query to our attention,
We will be in touch to further assist.
Regards,
rain.
Rain's reply17 Jan 2026, 19:07
Official
Hi Thulani,
Thank you for bringing your query to our attention,
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your query to our attention,
We will be in touch to further assist.
Regards,
rain.
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thulani.mmm thulani.mmm's updateReviewer Update
17 Jan 2026, 20:46I have tried these steps twice and it is still not working.
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thulani.mmm thulani.mmm's update17 Jan 2026, 20:46
Reviewer Update
I have tried these steps twice and it is still not working.
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thulani.mmm thulani.mmm's updateReviewer Update
18 Jan 2026, 19:48I did not move. I am in 14 Orchard Street, Crystal Park
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thulani.mmm thulani.mmm's update18 Jan 2026, 19:48
Reviewer Update
I did not move. I am in 14 Orchard Street, Crystal Park
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thulani.mmm thulani.mmm's updateReviewer Update
20 Jan 2026, 09:35Will ever get assistance on this query. It is now 2 weeks no internet connectivity.
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thulani.mmm thulani.mmm's update20 Jan 2026, 09:35
Reviewer Update
Will ever get assistance on this query. It is now 2 weeks no internet connectivity.
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I took out a rain router in December 2025, and the service functioned adequately until 10 February 2026, when my router completely stopped connecting and providing internet services. I have now been without connectivity for more than a week, and there has been no resolution.
I contacted rain support on 11, 12, 13, 14, 16, 17 February, and again thereafter. On every occasion, I was either given the same repeated troubleshooting steps that do not work, or told that my issue had been escalated to the so-called “advanced team.” To date, no one from this team has contacted me, nor has anyone provided feedback or a timeline for resolution.
I was instructed to move the router to different locations around my home, including windows and corners, and informed that it is connecting to multiple towers. Despite this, there is still no internet service at all. What makes this even more concerning is that other devices within my residential complex are connecting to the internet without any issues, confirming that the problem is specific to my service or equipment — yet rain has failed to properly investigate or resolve it.
Despite receiving no service, I am still expected to make payment. I deliberately did not make payment on 15 February, as I refuse to pay for a service that is not being delivered. It is unreasonable and unfair for rain to pursue payment while completely failing to restore connectivity or provide meaningful support.
Restore my connectivity, and I will pay. Until then, I will not be bul**** into paying for a service I am not receiving.
My details are below for urgent resolution:
I expect this matter to be treated with immediate urgency and resolved without further delay. Should this issue remain unresolved, I will have no option but to escalate the matter further through all available channels.
Regards,
Thulani Mkrola
thulani.mmm thulani.mmm's updateReviewer Update
20 Jan 2026, 09:40I am escalating this complaint again because, as of today, 20 February 2026, I have still not received any assistance or resolution from rain. My situation remains unchanged despite repeated follow-ups, and I find it unacceptable that I have been completely ignored after posting on HelloPeter and engaging your support channels.
I am a deeply frustrated, disgusted, and extremely unhappy rain customer.
I took out a rain router in December 2025, and the service functioned adequately until 10 February 2026, when my router completely stopped connecting and providing internet services. I have now been without connectivity for more than a week, and there has been no resolution.
I contacted rain support on 11, 12, 13, 14, 16, 17 February, and again thereafter. On every occasion, I was either given the same repeated troubleshooting steps that do not work, or told that my issue had been escalated to the so-called “advanced team.” To date, no one from this team has contacted me, nor has anyone provided feedback or a timeline for resolution.
I was instructed to move the router to different locations around my home, including windows and corners, and informed that it is connecting to multiple towers. Despite this, there is still no internet service at all. What makes this even more concerning is that other devices within my residential complex are connecting to the internet without any issues, confirming that the problem is specific to my service or equipment — yet rain has failed to properly investigate or resolve it.
Despite receiving no service, I am still expected to make payment. I deliberately did not make payment on 15 February, as I refuse to pay for a service that is not being delivered. It is unreasonable and unfair for rain to pursue payment while completely failing to restore connectivity or provide meaningful support.
This level of service is extremely poor and falls far below any acceptable customer service standard. Being without internet for this length of time, with no communication and no accountability, is unacceptable.
Restore my connectivity, and I will pay. Until then, I will not be bul**** into paying for a service I am not receiving.
My details are below for urgent resolution:
ID Number: *******0
Name: Thulani Mkrola
Cellphone Number: ***
Email Address: ***
Name: Thulani Mkrola
Cellphone Number: ***
Email Address: ***
I expect this matter to be treated with immediate urgency and resolved without further delay. Should this issue remain unresolved, I will have no option but to escalate the matter further through all available channels.
Regards,
Thulani Mkrola
tt
thulani.mmm thulani.mmm's update20 Jan 2026, 09:40
Reviewer Update
I am escalating this complaint again because, as of today, 20 February 2026, I have still not received any assistance or resolution from rain. My situation remains unchanged despite repeated follow-ups, and I find it unacceptable that I have been completely ignored after posting on HelloPeter and engaging your support channels.
I am a deeply frustrated, disgusted, and extremely unhappy rain customer.
I took out a rain router in December 2025, and the service functioned adequately until 10 February 2026, when my router completely stopped connecting and providing internet services. I have now been without connectivity for more than a week, and there has been no resolution.
I contacted rain support on 11, 12, 13, 14, 16, 17 February, and again thereafter. On every occasion, I was either given the same repeated troubleshooting steps that do not work, or told that my issue had been escalated to the so-called “advanced team.” To date, no one from this team has contacted me, nor has anyone provided feedback or a timeline for resolution.
I was instructed to move the router to different locations around my home, including windows and corners, and informed that it is connecting to multiple towers. Despite this, there is still no internet service at all. What makes this even more concerning is that other devices within my residential complex are connecting to the internet without any issues, confirming that the problem is specific to my service or equipment — yet rain has failed to properly investigate or resolve it.
Despite receiving no service, I am still expected to make payment. I deliberately did not make payment on 15 February, as I refuse to pay for a service that is not being delivered. It is unreasonable and unfair for rain to pursue payment while completely failing to restore connectivity or provide meaningful support.
This level of service is extremely poor and falls far below any acceptable customer service standard. Being without internet for this length of time, with no communication and no accountability, is unacceptable.
Restore my connectivity, and I will pay. Until then, I will not be bul**** into paying for a service I am not receiving.
My details are below for urgent resolution:
ID Number: *******0
Name: Thulani Mkrola
Cellphone Number: ***
Email Address: ***
Name: Thulani Mkrola
Cellphone Number: ***
Email Address: ***
I expect this matter to be treated with immediate urgency and resolved without further delay. Should this issue remain unresolved, I will have no option but to escalate the matter further through all available channels.
Regards,
Thulani Mkrola
tt
Thank you for ensuring that the new router was delivered as promised; I have received it today.
Kindly advise on the following:
I would also like to confirm that I will not be billed twice, as I currently have two routers in my possession. I would appreciate assurance that the new router will be fully functional when I get home. Thank you for your assistance. I look forward to your guidance.
Kind regards,
Thulani Mkr
thulani.mmm thulani.mmm's updateReviewer Update
21 Jan 2026, 13:50Good day,
Thank you for ensuring that the new router was delivered as promised; I have received it today.
Kindly advise on the following:
- What arrangements will be made for the return or deactivation of the old router that is currently not working?
- I received two SIM cards with the new delivery—what will happen to the old SIM cards?
- When will the new router be activated, and is there anything I am required to do from my side to facilitate the activation?
I would also like to confirm that I will not be billed twice, as I currently have two routers in my possession. I would appreciate assurance that the new router will be fully functional when I get home. Thank you for your assistance. I look forward to your guidance.
Kind regards,
Thulani Mkr
tt
thulani.mmm thulani.mmm's update21 Jan 2026, 13:50
Reviewer Update
Good day,
Thank you for ensuring that the new router was delivered as promised; I have received it today.
Kindly advise on the following:
- What arrangements will be made for the return or deactivation of the old router that is currently not working?
- I received two SIM cards with the new delivery—what will happen to the old SIM cards?
- When will the new router be activated, and is there anything I am required to do from my side to facilitate the activation?
I would also like to confirm that I will not be billed twice, as I currently have two routers in my possession. I would appreciate assurance that the new router will be fully functional when I get home. Thank you for your assistance. I look forward to your guidance.
Kind regards,
Thulani Mkr