Unacceptable Service

I am beyond frustrated and extremely disappointed with the level of service I have received from Rain. It seems like no matter what I do, I am completely ignored. I have called countless times to report the terrible and unstable internet connection I’ve been dealing with, and I’ve followed every troubleshooting step you’ve given me – yet nothing has improved.

I was promised that a technician would visit my home within 24 hours to inspect the router. It's been 24 hours, and no technician showed up. I didn’t even receive a single phone call or any communication whatsoever. When I followed up on the escalation, I was informed that my case hasn’t even been attended to. This shows a total lack of respect and complete disregard for the urgency of the matter.

The experience I’ve had with Rain has made it crystal clear to me that I am of little to no importance as a customer. It’s frustrating and disappointing to see how little Rain cares about fixing my internet connection, especially when I’ve repeatedly mentioned how this issue is affecting my work. If your offices could go without internet for four days, I’m sure it would be taken seriously – but apparently, it’s acceptable for a paying customer to go without service for days on end.

This is absolutely unacceptable, and I am at my wit’s end. I’ve been patient enough, but my patience has now run out.