Unacceptable response time
This is now the 3rd month that I'm trying to resolve a payment issue since my bank card expired. I get cut off due to non payment but I've paid and sent through proof everytime yet my service gets suspended. Rain maintains its the bank but the bank says everything is fine and all my other debit orders go off without any problems. So what should I do cancel my contract or will somebody apart from AI respond and actually resolve my problem .
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
29 Sept 2025, 09:04Hi Michael,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply29 Sept 2025, 09:04
Official
Hi Michael,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
's updateReviewer Update
29 Sept 2025, 15:00It's now 3 o'clock and still no news
's update29 Sept 2025, 15:00
Reviewer Update
It's now 3 o'clock and still no news
's updateReviewer Update
30 Sept 2025, 08:19Its6 now day 4 still no wifi still no communication on what's actually happening except that they are going to look into it. Paid on the 23rd today's the 30th 7 days later I don't call this service .
's update30 Sept 2025, 08:19
Reviewer Update
Its6 now day 4 still no wifi still no communication on what's actually happening except that they are going to look into it. Paid on the 23rd today's the 30th 7 days later I don't call this service .
's updateReviewer Update
30 Sept 2025, 15:59So I'm still waiting for rain to respond in connection to getting my wifi back online. I was told my bank was the problem contacted the bank and they said everything is fine on my side all my other accounts I have no problem with only Rain . I've been told billing is sorting it out but that was yesterday I've resent the proof of payment to documents upload today after speaking to one of your staff but still no response. How do I resolve this problem ? Anyone have any idea's please
's update30 Sept 2025, 15:59
Reviewer Update
So I'm still waiting for rain to respond in connection to getting my wifi back online. I was told my bank was the problem contacted the bank and they said everything is fine on my side all my other accounts I have no problem with only Rain . I've been told billing is sorting it out but that was yesterday I've resent the proof of payment to documents upload today after speaking to one of your staff but still no response. How do I resolve this problem ? Anyone have any idea's please
's updateReviewer Update
01 Oct 2025, 15:34Ok so i can't do this anymore. I've spoken to support numerous times and sent you proof of payment documents upload and still no joy . I have now requested you cancel my contract and I will go to an Internet provider that actually supplies a service and is willing to resolve issues.
's update01 Oct 2025, 15:34
Reviewer Update
Ok so i can't do this anymore. I've spoken to support numerous times and sent you proof of payment documents upload and still no joy . I have now requested you cancel my contract and I will go to an Internet provider that actually supplies a service and is willing to resolve issues.
's updateReviewer Update
01 Oct 2025, 15:59I can't I'm at work . I find it amazing that 4mins after asking you to cancel my subscription i get an immediate response how do I know this won't happen again come month end ?
's update01 Oct 2025, 15:59
Reviewer Update
I can't I'm at work . I find it amazing that 4mins after asking you to cancel my subscription i get an immediate response how do I know this won't happen again come month end ?