JS
Jacobus S
1 reviews | Active since Nov 2023
18 Nov 2023, 16:01
Unacceptable poor service
NO customer service at all! Im very angry at Rain, I have been trying to talk to someone at rain for a while now regarding poor internet connection for a month now and it’s not due to “loadshedding” because when it was stage 6 I didn’t have this problem. It’s so bad that I don’t want to pay for their service this month because there was NON! Please let a manager or someone call me because this is unacceptable, when I pay for a service I expect to receive a service. No answer on call center and no answer when tickets are created, still waiting on a ticked created on the 1st of November, shame on you Rain. You are disappointing your customers.
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
18 Nov 2023, 16:11Hi Jacobus Steyn
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
Rain's reply18 Nov 2023, 16:11
Official
Hi Jacobus Steyn
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
Rain's replyOfficial
18 Nov 2023, 16:15Hi Jacobus Steyn
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
Rain's reply18 Nov 2023, 16:15
Official
Hi Jacobus Steyn
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
JS
Jacobus S's updateReviewer Update
18 Nov 2023, 16:26Sorry but that is no excuse for the poor service rain gives their customers. Why is the 5g towers still off?? Its been off for a month now then?? Don’t they get serviced?? Don’t they get inspected?? Why don’t you send technicians to repair the towers thats off?? A MONTH?? Does rain not care that its 5g towers is off? You advertise 5g all over but you can’t even provide 5g? I still want a manager to contact me regarding my payment at the end of this month can you make that happen? Or is the manager also offline? I rebooted my device and still no connection, the same as the thousands of times I rebooted it this month.
JS
Jacobus S's update18 Nov 2023, 16:26
Reviewer Update
Sorry but that is no excuse for the poor service rain gives their customers. Why is the 5g towers still off?? Its been off for a month now then?? Don’t they get serviced?? Don’t they get inspected?? Why don’t you send technicians to repair the towers thats off?? A MONTH?? Does rain not care that its 5g towers is off? You advertise 5g all over but you can’t even provide 5g? I still want a manager to contact me regarding my payment at the end of this month can you make that happen? Or is the manager also offline? I rebooted my device and still no connection, the same as the thousands of times I rebooted it this month.
JS
Jacobus S's updateReviewer Update
21 Nov 2023, 14:53Hi, I think the guys must go and check the towers again because still no 5G service on my router. I have checked and double checked that it is still on a 4G signal with a download speed of 5,05Mbps and upload speed of 0.05Mbps and it keeps disconnecting not even stable. I’m paying for a 60Mbps. And this is not even close to that. As I said this is going on for four weeks now, very poor service from Rain
JS
Jacobus S's update21 Nov 2023, 14:53
Reviewer Update
Hi, I think the guys must go and check the towers again because still no 5G service on my router. I have checked and double checked that it is still on a 4G signal with a download speed of 5,05Mbps and upload speed of 0.05Mbps and it keeps disconnecting not even stable. I’m paying for a 60Mbps. And this is not even close to that. As I said this is going on for four weeks now, very poor service from Rain
JS
Jacobus S's updateReviewer Update
21 Nov 2023, 15:03Hi, I tested the router again, its connected to 5G and running close to 60Mbps.
Thank you, hopefully it will stay that way
Thank you, hopefully it will stay that way
JS
Jacobus S's update21 Nov 2023, 15:03
Reviewer Update
Hi, I tested the router again, its connected to 5G and running close to 60Mbps.
Thank you, hopefully it will stay that way
Thank you, hopefully it will stay that way
JS
Jacobus S's updateReviewer Update
21 Nov 2023, 15:20No service again. This is ridiculous!! This thing belongs in the trash can! Please let a manager call me because you can NOT help me
JS
Jacobus S's update21 Nov 2023, 15:20
Reviewer Update
No service again. This is ridiculous!! This thing belongs in the trash can! Please let a manager call me because you can NOT help me