Unacceptable Billing Errors and Poor Customer Service

I have a R625 monthly subscription with Rain, yet for both June and July, R920 was debited from my account. I visited their customer centre last month to query the overcharge, and after waiting for over an hour, I was told it was a mistake and that a credit had been app**** to my account.

To my frustration, the same issue has occurred again this month. This repeated error and lack of accountability is unacceptable. It’s disappointing that Rain continues to debit incorrect amounts and offer only excuses instead of reliable service. This is not how a trustworthy provider should operate.