1 reviews | Active since Sept 2014
Unacceptable Billing and Harassment from Rain Data Provide
I am writing to express my deep dissatisfaction with the recent actions taken by Rain regarding my account. Despite my earnest efforts to address the issues with the services provided, I have found myself in a situation where I am being harassed for a payment of R999, which I firmly believe I should not be liable for. I would like to clarify that the services provided by Rain in the last month were almost unusable and that I have returned the router as instructed.
First and foremost, I would like to highlight the fact that the quality of service I received in the past month was far from acceptable. The data services were unreliable, and I often experienced severe disruptions and slow speeds that made it nearly impossible to use the internet for basic needs, let alone for any work or personal use. This situation not only caused me immense frustration but also hindered my ability to conduct essential tasks, which I re**** on your services for.
Despite my attempts to resolve these issues through customer support, the problems persisted. I followed the proper procedures, adhered to the instructions provided, and returned the router in a timely manner as per your requirements. My intent was to terminate the services that were no longer serving their purpose and find an alternative solution for my data needs. The decision to return the router was made in the best interest of both parties, considering the subpar quality of service and my rights as a consumer.
I am appalled to learn that Rain has now taken the drastic step of handing my account over, despite the fact that the issues I encountered were a direct result of the inadequate service provided. I believe I should not be held accountable for a payment that is essentially for a service I did not receive, and which was never up to the standards that were promised when I initially signed up for your services.
As a customer, I deserve to be treated with respect and fairness. I trust that Rain values its customers and their satisfaction. I request that Rain reconsider its actions and provide a resolution to this matter that is both just and reasonable. I am willing to discuss this matter further and work towards a fair resolution, but I cannot accept the demand for payment for a service that was effectively unusable.
I hope we can find a solution to this situation promptly, avoiding any further inconvenience or legal actions. I look forward to your response and a swift resolution to this matte
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
I hope this message finds you well. I am writing in response to your recent communication regarding an outstanding invoice and the associated data usage for the period of 01/07/2022 - 31/07/2022. I must express my strong disagreement with your assessment and the implications it carries.
First and foremost, I would like to reiterate that I returned the Rain device on the 5th of July 2022, well before the period in question, thereby terminating the services due to the consistent issues I had experienced. It is disheartening that you are trying to hold me liable for data usage that occurred after the device was returned, which is both misleading and unfair.
The data usage for the month of July 2022 cannot be attributed to me as I had no access to your services, and I returned your equipment in accordance with your instructions. I fulfilled my end of the agreement as a customer by promptly returning the device, and I expect Rain to uphold its responsibilities by accurately reflecting this in your records.
Furthermore, I find your approach to this matter to be rather distressing. To imply that I am responsible for the data usage during a period when I had terminated the service due to its poor quality is, in my opinion, not only inaccurate but also comes across as bullying and an attempt to coerce payment unjustly.
I am more than willing to cooperate in resolving this issue, but I cannot accept liability for a service that was not rendered as promised and was returned to you. I urge you to review the facts, rectify this situation, and ensure that your actions align with the principles of fairness, transparency, and good customer service.
I trust that Rain will reconsider this matter and provide a more reasonable response that reflects the circumstances accurately. I look forward to your prompt resolution of this issue.
I hope this message finds you well. I am writing in response to your recent communication regarding an outstanding invoice and the associated data usage for the period of 01/07/2022 - 31/07/2022. I must express my strong disagreement with your assessment and the implications it carries.
First and foremost, I would like to reiterate that I returned the Rain device on the 5th of July 2022, well before the period in question, thereby terminating the services due to the consistent issues I had experienced. It is disheartening that you are trying to hold me liable for data usage that occurred after the device was returned, which is both misleading and unfair.
The data usage for the month of July 2022 cannot be attributed to me as I had no access to your services, and I returned your equipment in accordance with your instructions. I fulfilled my end of the agreement as a customer by promptly returning the device, and I expect Rain to uphold its responsibilities by accurately reflecting this in your records.
Furthermore, I find your approach to this matter to be rather distressing. To imply that I am responsible for the data usage during a period when I had terminated the service due to its poor quality is, in my opinion, not only inaccurate but also comes across as bullying and an attempt to coerce payment unjustly.
I am more than willing to cooperate in resolving this issue, but I cannot accept liability for a service that was not rendered as promised and was returned to you. I urge you to review the facts, rectify this situation, and ensure that your actions align with the principles of fairness, transparency, and good customer service.
I trust that Rain will reconsider this matter and provide a more reasonable response that reflects the circumstances accurately. I look forward to your prompt resolution of this issue.
Dear Rain,
I appreciate your response and the provided information regarding the supposed cancellation of my 5G subscription. However, I must reiterate that the actions taken by Rain in this matter are unacceptable and do not align with ethical business conduct or good customer service practices.
To clarify, the information you shared in the email from our telephonic conversation indeed indicates that the cancellation would be effective at the end of the month, which was agreed upon. However, this was made with the understanding that the device had been returned promptly, which it was. I returned the router on the 5th of July 2022, as per your instructions.
It is incredibly concerning that you are now trying to charge me for a full month of service that was not utilized, especially considering the circumstances. The data services were subpar, and I made a conscious decision to cancel the subscription, returning the equipment promptly. Rain's decision to hand me over to debt collectors without first attempting to address this issue directly is, frankly, disheartening and unprofessional.
The fact that Rain is willing to charge a customer for a service they did not use and to involve debt collectors without even attempting to contact me to resolve the issue is indicative of a problematic approach to customer service and a disregard for customer satisfaction. It's disappointing to witness a service provider engage in such practices.
I strongly urge Rain to reconsider its position and rectify this situation immediately. It is only fair and reasonable to charge for services that were actually rendered. I am willing to cooperate to resolve this issue but cannot accept the demand for payment for services I did not receive.
I hope that Rain will take the necessary steps to rectify this matter and provide a more equitable resolution
Dear Rain,
I appreciate your response and the provided information regarding the supposed cancellation of my 5G subscription. However, I must reiterate that the actions taken by Rain in this matter are unacceptable and do not align with ethical business conduct or good customer service practices.
To clarify, the information you shared in the email from our telephonic conversation indeed indicates that the cancellation would be effective at the end of the month, which was agreed upon. However, this was made with the understanding that the device had been returned promptly, which it was. I returned the router on the 5th of July 2022, as per your instructions.
It is incredibly concerning that you are now trying to charge me for a full month of service that was not utilized, especially considering the circumstances. The data services were subpar, and I made a conscious decision to cancel the subscription, returning the equipment promptly. Rain's decision to hand me over to debt collectors without first attempting to address this issue directly is, frankly, disheartening and unprofessional.
The fact that Rain is willing to charge a customer for a service they did not use and to involve debt collectors without even attempting to contact me to resolve the issue is indicative of a problematic approach to customer service and a disregard for customer satisfaction. It's disappointing to witness a service provider engage in such practices.
I strongly urge Rain to reconsider its position and rectify this situation immediately. It is only fair and reasonable to charge for services that were actually rendered. I am willing to cooperate to resolve this issue but cannot accept the demand for payment for services I did not receive.
I hope that Rain will take the necessary steps to rectify this matter and provide a more equitable resolution
Kindly note that we have reviewed your account and we do see that your outstanding balance has been paid, should you have any more questions please let us know.
Kindly note that we have reviewed your account and we do see that your outstanding balance has been paid, should you have any more questions please let us know.