Unacceptable Attempted Deduction - Immediate Resolution Required

Misleading Sales and Poor Customer Service - Avoid Rain at All Costs!

I'm extremely disappointed with Rain's sales tactics and lack of transparency. I requested a call about their Loop WiFi, and the agent suggested the R649 home package, highlighting its benefits and unlimited data. She asked my preferred payment date, i chose the 1st and assured I'd only pay the first installment on March 1st, 2026.

I took the deal to support my new business, expecting to pay on the agreed date. The WiFi arrived on Feb 30th (sic), two days after Rain tried deducting payment TWICE, despite me having no funds and no prior notice.

When I inquired, I was told to make a payment arrangement. NO WAY! You collect your router and cancel my subscription. Extremely unhappy with Rain's lack of transparency and poor service.

*Date:* February 2, 2026 *Rating:* 1/10