Unacceptable

I have been trying to cancel rain for the past 2 month . I have installed a fibre and I didn’t use their router. I cancelled on the app. A consultant called me and confirmed that a Fourie will come to collect . Few days later they didn’t collect it . I took their router before month end to the rain store . The lady who assisted me said yes it it cancelled and I won’t be debited again because my account is pay as you go . Now 01/05/2025 my account is devoted again . I checked on the rain app and see that my account state that it is still active . What nonsense is this . I need you to return my money ASAP