Unable to unsubscribe, billed after cancellation and disconnection

I have been a Rain customer but have had serious billing issues.

I requested to cancel my service because I no longer needed it. Despite this, I was unable to unsubscribe through the system and was billed again. I was charged for May even though Rain had already disconnected my internet access for that month, meaning I received no service.

I informed Rain that I don’t need their services, yet the billing continued. This feels like double billing for a service that was not delivered.

I request that Rain: 1. Cancel my account immediately. 2. Reverse the charge for May since the service was disconnected 3. Confirm in writing that no further debits will occur.

I would not recommend Rain until they fix their cancellation and billing process.