Unable to receive my order after 15 working days - Stay far away

Every week I followed up on the website chat, every time promises to deliver and more promises.

Today I spoke Phumla Zulu on website chat;

Phumla Zulu Customer support

JP ETA on delivery? Every week I ask there is promises that don't get to live. If delivery is not today please cancel my order Chat started Phumla Zulu joined the chat Phumla Zulu Hi, welcome to rain. JP Im not feeling wecome, but thanks *Welcome Phumla Zulu Please stay on the chat as I check on your order. JP Is this Rain.co.za company a division from Telkom? Cause the service is non-existent with new services. How can delivery of a sim card take 2 to 4 weeks to deliver? What courier company are they using? Can the client collect themselfs? Phumla Zulu We are using RAM courier services ,unfortunately as yet customers can't collect the order. JP ETA of delivery for 1 sim card that I ordered 2 to 3 weeks back? Phumla Zulu The delivery takes 3-5 days. We sincerely apologize. JP When was this order places? *placed? Phumla Zulu The order was placed on 09/07/2018. JP Do the calculations, it's already 15 working days that I'm waiting. a full month already yo CAN say. What is the issue with delivery? No sim cards available, management issues, operation issues? Phumla Zulu Your order was delivered on the 23/07/2018 and it was delivered at [INFO HIDDEN] It was received by Chris. JP Who the hell is Chris? That's not me. The application says JP Rodrigues, how can they deliver to someone who is called "Chris" ? The application says also R-Tech IT Solutions, who is Chris? Phumla Zulu We sincerely apologize for the inconveniences. Can I please contact our courier services and request for them to deliver today,latest Monday. JP First you say it was deliver to Chris, now you say they will deliver today or Monday.. WAS it delivered to "Chris" or not delivered? Phumla Zulu On our system it says it was delivered to Chris on 23/07/2018 15:32. On my side I will contact Ram and inform them they delivered to the wrong person and they will deliver to you. JP Send me proof of delivery from RAM to [INFO HIDDEN] . I'm not going to way another 15 working days for the other sim card. This needs to be sorted out! If I don't get a copy of the delivery note that RAM sent to you guys, then you can cancel this order. Delivery must happen at the following address; [INFO HIDDEN]

So as you can see, "was delivered", after contacting them on a phone call the consultant informed we this order WAS NOT processed. AND ALSO on my portal it says processed, but have not been delivered yet.

So who is right, who is wrong, and who is lying?

Pathetic service or system or lies.