SM
Sharon M
1 reviews | Active since Jun 2016
02 Jun 2022, 19:00
Unable to reach Rain after they debited twice
They debited our accounts twice for 1 month, we are calling, emailing and sending DMs on Facebook- with no response... I say "we" because everyone experiencing this huddled on a Rain review page asking each other how to successfully reach Rain! Rain is "contract less" but you will be held ransom because they debit like nobody's business ... maybe not the best solution yet considering the internet speed is always a constant issue. Take a contract with Vodacom - you won't experience such.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
02 Jun 2022, 19:15Hi Sharon
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Rain's reply02 Jun 2022, 19:15
Official
Hi Sharon
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
SM
Sharon M's updateReviewer Update
03 Jun 2022, 09:23You've reinstated my internet this morning but no response on any of my questions? I really will need those terms of service and cancelation procedure please - you guys aren't going to cover the negatives in my bank account because you debited on 3 different dates. You're also behaving very ****my by being so unreachable to your clients (and being unbothered by it) !
SM
Sharon M's update03 Jun 2022, 09:23
Reviewer Update
You've reinstated my internet this morning but no response on any of my questions? I really will need those terms of service and cancelation procedure please - you guys aren't going to cover the negatives in my bank account because you debited on 3 different dates. You're also behaving very ****my by being so unreachable to your clients (and being unbothered by it) !
SM
Sharon M's updateReviewer Update
03 Jun 2022, 13:51Terms of service please and cancelation procedure? Il make sure to pay 1250 then and drop your router off wherever you guys want it, your service is substandard and you have no accountability.
SM
Sharon M's update03 Jun 2022, 13:51
Reviewer Update
Terms of service please and cancelation procedure? Il make sure to pay 1250 then and drop your router off wherever you guys want it, your service is substandard and you have no accountability.