Unable to make contact with rain!!

Item: Rain
Rating: 1
Author: Ayesha G

Paid my installment for my wifi to go back on after I got suspended. Received a notification to say it is reactivated. However, I am without internet for the past 3 days!

There is no call centre number to contact rain all I could do was log a ticket and it says to wait 24 hours for feedback. It's been much longer than that and still nothing!

My internet goes on then it goes off all day long. Even when it goes on I am still unable to connect to it.

Please sort this out asap!

Helpful (0)

Replies (3)

Rain's replyOfficial

08 Feb 2021, 11:31

Good morning Ayesha

I trust you are well

Please accept my humble apologies for the service that you have received thus far.

Please may I have your email address that was used to create your rain account or open a ticket on our website if you do not have an open ticket so that we can assist you?

Stay safe.

Regards
Mosa

Rain's reply08 Feb 2021, 11:31

Official

Ayesha G's updateReviewer Update

08 Feb 2021, 11:39

Good Day,

Thanks so much for getting back to me!

My email address is ***

Looking forward to your response.

Kind regards,
Ayesha Galvaan

Ayesha G's update08 Feb 2021, 11:39

Reviewer Update

Good Day,

Thanks so much for getting back to me!

My email address is ***

Looking forward to your response.

Kind regards,
Ayesha Galvaan

Ayesha G's updateReviewer Update

09 Feb 2021, 09:49

Where is my feedback??

My internet is still down.

What the hell am I paying for? **** service??

Ayesha G's update09 Feb 2021, 09:49

Reviewer Update

Where is my feedback??

My internet is still down.

What the hell am I paying for? **** service??