Unable to make contact and cancel

I am writing this review on hellopeter out of sheer frustration and desperation. When I received confirmation that I am relocating I contacted Rain in order to find out how to cancel my 5G and have the router collected. After waiting 36 hours (not the promised 24) I rep**** on my ticket and complained. However - someone eventually responded. After a frustrating back and forth between myself and the agent I was informed that I need to cancel in advance so that Rain can collect the router. I was told it would take 3-5 days for this to happen.

I am moving at the end of Feb. I notified RAIN via the cancel feature on Monday. Again 36 hours have passed and I have had ZERO response. Now I ask you - I have done my part but you have not done yours. How will you get the router now?? Furthermore how the heck am I supposed to cancel this service if no one responds and your call number DOES NOT WORK?

I have a million tickets, which would you like?

******0 ***

There are many more. You should be ashamed of yourselves. Truly. Understaffed? Then hire more people. I doubt I will get a response here. I would likely have to lawyer up just to get somewhere.