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Thabo L

1 reviews | Active since Aug 2016

03 Aug 2020, 14:26

Unable to get any help than sending emails

Your customer is the most annoying without any availability to answer phone calls, when I send email your stuff is higly *********** to understand problems and resolve them the right way.They always think we as consumers are stupid, well for your info I worked for Telkom for 12 Years with ADSL,LTE,OPTIC FIBRE ETC I want to upgrade to 5G BUT currently with the 250 I am paying I have not enjoyed the service at all. I am not sure this is cause by this address of exton road. I am staying in 128 Geelvis Bloemside Phase 1 Bloemfontein 9306, EXTON road address it was where this sim card was delivered and since then I have had numerous problems to try and change my residential to 128 Geelvis Bloemside Phase 1 Bloemfontein 9306. I don't know honestly what to do anymore or should I cancel this service

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Replies (3)
Rain
Rain's reply03 Aug 2020, 14:54
Official
Hi Thabo

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please note one of our agents will be in contact with you to assist .

Stay safe .

Regards
Fattima
TL
Thabo L's update03 Aug 2020, 15:11
Reviewer Update
Fattima, I am not happy at all as every month I pay and when it comes to address my disputes no one is willing to be part of the resolution. I will wait for your Agent and please I need someone experienced not going to waste my time assuming and not listening to my problem and for all have the best end result, I will prefer a call
TL
Thabo L's update18 Aug 2020, 08:18
Reviewer Update
Here we go again I spoke to on 3rd of Aug 2020 17:02 who seemed eager to help and seem to be willing to help, its the 18th of Aug 2020 I haven't received any feedback. There only thing is when I email her as RAIN its very useless when it comes to us customers trying to contact them you cant. My email to Yvette was to enquire feedback of progress to my surprise Shaney Britoe responded being very clueless of my disputes, when I respond to him then Odette muller came to the picture asking stupid questions and when I say to him to engage Yvette to get more info about my query that was the end of the conversation. RAIN IS THE WORST THAT I HAVE SEEN WHEN IT COMES TO SERVICE, THAT FAST AFFORDABLE SERVICE ITS A LIE