LW
Lindi W
1 reviews | Active since Aug 2013
28 Nov 2023, 14:12
Unable to change a date, non existing customer support. Not worth the hassle!
After struggling since September to change my debit order date, and Rain confirming the change, I am unable to use their app, it shows I am behind on payment and I have been cherged for a debit order that did not go off on the 25th, after confir.ing the new date is the 1st. If this os sucj a huge problem to change the date of the debit order, just cancel everything immediately. I am not going to be paying bank fee penalties because you can not properly change a date. I am over this months to change one date and it is still not done. I have submitted a crazy amount of requests on the app, but never ever had one reply ever. The aervice is non existant.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
28 Nov 2023, 16:48Hi Lindi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply28 Nov 2023, 16:48
Official
Hi Lindi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
LW
Lindi W's updateReviewer Update
28 Nov 2023, 18:07Please just fix it. Spending months on end trying to get the date changed, surely is not asking that much from a Internet Service Provider? The only time ever that I get a reply is here in HelloPeter... the tickets on the app. Never ever not once have I ever received any form of reply. Weeks ago this was apparently resolved after I was told straight by a consultant (one of the few times my call was attended to to cancel as dates can not be changed. I am suspecting he was right. Please can yoi save everyone the aggrevation and time by removing the option to submit anything via the app, as that gets completely ignored. If this is not fixed now and there are more hassles. I will then just take your router to where I went to collect it, as I really can't wait more months for a dare change.Thanks in advance.
LW
Lindi W's update28 Nov 2023, 18:07
Reviewer Update
Please just fix it. Spending months on end trying to get the date changed, surely is not asking that much from a Internet Service Provider? The only time ever that I get a reply is here in HelloPeter... the tickets on the app. Never ever not once have I ever received any form of reply. Weeks ago this was apparently resolved after I was told straight by a consultant (one of the few times my call was attended to to cancel as dates can not be changed. I am suspecting he was right. Please can yoi save everyone the aggrevation and time by removing the option to submit anything via the app, as that gets completely ignored. If this is not fixed now and there are more hassles. I will then just take your router to where I went to collect it, as I really can't wait more months for a dare change.Thanks in advance.