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Steven C

1 reviews | Active since Jun 2021

17 Jun 2021, 15:41

Unable to cancel Rain 4G service!!!

I chose Rain's 4G service. The simcard was delivered. Been trying to cancel the subscription because fibre is finally in my area, but there is no reply to messages and no contact centre that answers. I pay Rain by credit card so I can't block payment. Please help!!!

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Replies (6)
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Steven C's update18 Jun 2021, 09:41
Reviewer Update
Hi there

My email address is: *** (or ***)

Because the simcard was delivered and RICA's by the delivery company, I don't have a Rain account. There is no way to create an account without buying a product, so I don't have an account to sign in to - so I can't cancel my subscription.

I want to cancel at the end of this month (not today...)
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Steven C's update21 Jun 2021, 14:42
Reviewer Update
Hi there. ID number is: *** 083
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Steven C's update21 Jun 2021, 16:57
Reviewer Update
I don't know the exact date to cancel yet because I'm waiting for the fibre company to give the date when they will reach my home.

I work from home so I can't afford to not have internet for even 1 day. That's why I need to be able to cancel at will...
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Steven C's update24 Jun 2021, 19:29
Reviewer Update
Hi there

Will do. Thanks
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Steven C's update21 Jul 2021, 10:30
Reviewer Update
Hi there
Just to update you that we are still waiting for fibre. Because of the unrest the company still cannot give us an exact date. They say it will probably still be a few weeks or even a few months. I will message again as soon as they give us the exact date...
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Steven C's update07 Oct 2021, 14:42
Reviewer Update
Hi there
We finally have fibre internet. Please can you cancel our Rain sim ASAP...