Unable to cancel

I had a 5G Router on the top plan. Speeds are terrible bad upload speed (0.15). I canceled my product weeks back. But the line is still active and should have been canceled the same day. Now they still want to bill me for the products that I already canceled.

I will not recommend rain at all.

As per their Legal policy which is not followed.

1.3“Bill and/or Billed” means a debit order in accordance with a mandate between a Customer and Rain, to take an agreed amount of money out of the Customer’s bank account every month to pay for Rain service/s until such time as when the Customer cancels their Rain service/s.

SA Consumers Act

b) Right to renew or cancel a fixed term agreement:

Consumers may terminate fixed term agreements upon expiry without any changes or penalties. If consumers fail to cancel fixed term agreements, the supplier must extend the agreement on a month-to-month basis. Consumers are obliged to give suppliers at 20 business day’s written notice for the cancellation or a fix term agreement. Suppliers may charge reasonable penalties on early cancellations.

Suppliers must disclose the following:

Registered name or licence number Full address and contact details Currency for sales Sales records Delivery arrangements Instructions on lodging a complaint Policy regarding refunds, returns, exchange and cancellations.