*****ulently charge

I was debited twice in the same day for the services I already cancelled and when I called the customer care line I was told my refund was processed to my account and I waited for the 7 days but the amount hasn't reflected and when I follow up I get no response or they tell me it has been allocated to my promise to pay but my promise to pay is not the amount that was deducted on my account. Their customer support is not helpful at all.