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Trevor M

1 reviews | Active since Jun 2012

08 Dec 2025, 13:17

*****ulent/incorrect data usage report

I asked for my usage from Rain and they sent me a usage of another client, the IMEI on the usage is different form the one on my device and I had no power for 4 days but the usage says my device wa son. I only had 5G coverage on the 25th of November, had to buy data on the side to be able to push work. The consultant I spoke to told me to prove that I didn't have network, for me that's an insult of my intelligence. I am a software developer and not a dummy somebody. I am told the system shows that it's only 1 day where I didn't have network, meanwhile I have been suffering. Please don't take people for granted. Shame on you!!!!

0
Replies (8)
Rain
Rain's reply08 Dec 2025, 13:46
Official
 Hi Trevor,

 Thank you for bringing your query to our attention,

 We will be in touch to further assist.

 Regards,
 rain. 

Best regards,

Rain
Rain's reply08 Dec 2025, 13:54
Official
Hi Trevor,

We see you were in touch with another team on a different platform, they will be in touch to assist further and advise. 

Regards,
rain.

Best regards,

Rain
Rain's reply08 Dec 2025, 15:58
Official
Hi Trevor 

Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist. 

Regards,
rain.

Best regards,

Rain
Rain's reply08 Dec 2025, 15:59
Official
Hi Trevor 

Kindly confirm the dates on which you had no connection so we may further assist 

Regards 
Rain

Best regards,

TM
Trevor M's update08 Dec 2025, 16:06
Reviewer Update
They asked me to send the IMEI number from the device and when I did the consultant still insists that the data usage is correct but you clearly see the devices don't match
Rain
Rain's reply09 Dec 2025, 08:56
Official
Hi Trevor 

As previously advised, kindly confirm days or dates on which there was no connection so we may further assist 

Regards 
Rain

Best regards,

TM
Trevor M's update09 Dec 2025, 09:05
Reviewer Update
I only had internet on the 25th of November, 08 Dec and today. The rest of the days the device was on 4G and I couldn't even watch anything of even work on my software development work. I had to buy data to be able to work. My main concern now is the IMEI numbers that don't match and the usage which is false. For 3 to 4 days my area didn't have electricity yet the usage says the device was working. Get my correct data usage and you will see the days I didn't have connection. 25th November should be similar to 08 Dec in terms of usage
Rain
Rain's reply09 Dec 2025, 10:56
Official
Hi Trevor 

Thank you for the prompt response 

 We see that there were a few interruptions on the network at the time span in question 

We also see that an alarm has been raised on your regular serving tower this morning 

We apologize for the inconvenience, we have flagged the issue with the team  

Regards 
Rain

Best regards,